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URparamount Return & Satisfaction Policy

We take our health seriously and we want you too as well. Please enjoy our product's benefits for up to 30 days. During this time, should you wish to return products, we will give you a full refund less 15% re-stocking fee (see water ionizer policy below) as long as your item is returned in "new condition" and in its original packing along with any parts, DVDs and manuals.

If you received free shipping and handling, the original charges will be deducted and return shipping charges must he prepaid by the purchaser. Likewise, original shipping and handling charges will not be refunded. Keep in mind consumables (shower, bath, ionizer filters, etc.) are not returnable unless there is a manufacturer defect.

We provide as much information as possible on our products before ordering to allow the consumer to make an informed choice. Unless otherwise stated, all warranties are between the product's manufacturer and the purchaser. We make no other express or implied warranties. The manufacturer is responsible for repairing or correcting any defects during the warranty period. All of our water ionizers come with a 5 year parts & labor warranty. Please review your warranty and return the card upon receipt of your products.

No return can be accepted without our prior authorization. We will refuse unauthorized returns.

URparamount is NOT responsible for packages misdelivered by United Parcel Service, Federal Express or the US Post Office. We make every effort for our customers to avoid additional fees, tariffs or taxes that may be levied at the time of delivery by any US State or foreign country, however, is we are not responsible for these additional fees, tariffs or taxes. In addition, if the customer provided a faulty address upon ordering, customer will be charged for misdelivered, returned and/or extra UPS or USPS charges. Thank you for your understanding.

Replacement of damaged goods received by the customer will be made if we are notified within 7 days of receiving your shipment.

We value our customers and are very grateful for referrals. Should you be unsatisfied for any reason, URparamount will do everything possible to meet your satisfaction. Please remember, person by person, YOU ARE PARAMOUNT!!

Additional Water Ionizer Policy

Within 30 days of receiving your ionizer, returns will be accepted under one of the following conditions, provided all parts and accessories are included:

If you HAVE NOT used the water ionizer and NOT removed it from the box or packing material and it is received by us in "NEW SALEABLE" condition, it is subject to a FULL refund, less shipping & handling charges.

If you HAVE opened the ionizer but NOT used it, your refund is subject to a 15% re-stocking fee.

If you HAVE opened the ionizer and USED it, your refund is subject to a 15% re-stocking fee plus the cost of a new filter(s).

NOTE: If parts, accessories, hoses, manuals, etc. are missing, and/or the packing material and box are in poor condition, the replacement cost of these items will be deducted from your refund.

NOTE: Water ionizer filters, water filters, books and shower/bath filters are NOT returnable under any circumstances.

Books can NOT be returned. No return can be accepted without our prior authorization.

Water Ionizer Returns

For Returns, Please Call 1-877-389-6156 or email
for a Return Authorization Number (RA#), packing instructions & shipping address.
You will receive an email with detailed packing and shipping instructions.

Return shipping charges must be prepaid by the purchaser and are not refundable. We STRONGLY suggest that you FULLY insure the package FOR YOUR PROTECTION. The unit must be packed in the original box inside a shipping box with sufficient padding. Remember to call first for the RA# and shipping instructions.

Your new water ionizer comes with a manufacturer's warranty and is serviced in the United States. Proof of purchase may be needed for warranty service. Please call for further service information. The warranty is voided if the ionizer has been subjected to tampering, alteration, hot water, soft water, well water or improper use after delivery or has been repaired by anyone other than an authorized representative.